Your Rights and Access to Records

Our Commitment to You
We are committed to providing care that is clear, transparent, and supportive of your ability to make informed decisions. As part of your care, you have the right to access your information and understand your options if concerns arise.

Access to Your Records
You have the right to request and obtain a copy of your health records at any time.

Requests can be submitted:

• Through the client portal
• In writing to our office by email

We will support you in understanding the process and next steps toward receiving your records in a timely manner.

Licensing and Oversight
This practice is regulated by the Texas Behavioral Health Executive Council (BHEC).

You may contact the licensing authority to:

• Ask questions about professional standards
• Seek clarification regarding provider responsibilities
• Report concerns related to care>

Filing a Complaint
If a concern arises, you are encouraged to bring it forward so we can move toward resolution together.

You also have the right to file a formal complaint with the appropriate agency at any time.

Contact Information
Texas Behavioral Health Executive Council (BHEC)
(512) 305-7700
https://www.bhec.texas.gov/file-a-complaint

U.S. Department of Health and Human Services – Office for Civil Rights
1-800-368-1019
https://www.hhs.gov/ocr/complaints

Texas Health and Human Services Commission
1-800-252-8154
https://www.hhs.texas.gov

Texas Department of Insurance
1-800-252-3439
https://www.tdi.texas.gov

We are committed to supporting you in staying informed, engaged, and confident in your care. If you have questions at any point, we welcome that conversation.